Written November 29th…

Wow I can’t believe what happened at work today.

I guess I  didn’t tell you what happened yesterday did I? Well I told a

floor supervisor exactly what I was thinking when I called

him for help. You see we have a help line we can call for

"help" and well he basically kept asking me questions when I

kept telling him the same answers over and over again. Then

he said it sounds like you don’t want to help the customer.

That’s when I had enough. I said, "excuse me, but I do want

to help the customer that’s why I’m calling you for help. It

seems like you want to waste the customer’s time by arguing

with me instead of doing your job helping me and the

customer. That’s when he said fine bring the customer on

the line, and I did just to have the supervisor turn the

customer back on me. I tried to call our part’s team to find

out the status on the customer’s part but my phone was not

working and that’s what I needed help with so my desk

buddy ended up calling for me on her phone then she

transferred the call over to me so I could get a hold of the

parts team. It was taking a long time so I told the customer

I’d call them back. And I did, provided them with their

tracking number and told them the part had been shipped

that morning. They were pleased, and said they’d look into

it. WELL to my amazement this whole phone call was being

recorded. Haha.

The evaluator came over to my desk today